Terms and Conditions
The information on our site is for information purposes only. Users are required to obtain legal or professional advice from their own agents to verify our web site information before they act or refrain from acting on the information contained herein.
We endeavour to provide accurate information but do not accept liability for any errors or omissions.
We recommend that all of the information is verified prior to entering into any form of transaction or contract.
Whites Premium are not liable for any form of indirect or consequential damages resulting in the loss of use, data or profits.
No warranties - this site is provided “as is,” and your use thereof is at your own risk. We, our officers, directors, employees, agents and assigns, disclaim, to the fullest extent permitted by law, all express and implied warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the site will be free from viruses. Although we take reasonable steps to secure the site, you acknowledge that the internet is not a completely secure medium and we make no warranties, express or implied, that any information or materials you post on or transmit through the site will be safe from unauthorized access or use. If you are dissatisfied with the site, your sole remedy is to discontinue using the site.
We reserve the right to amend these Terms & Conditions from time to time without notice and at our discretion. It is your responsibility periodically to review this page for updates to these Terms & Conditions, which shall come into effect once posted. Your continued use of the Site will be deemed acceptance of these Terms & Conditions, including our Privacy Statement.
All content on this website, whether images, photographs or written content are copyright of Whites Premium and may not be copied or reproduced without our prior written consent.
Conditions of Use & Sale
Welcome to Whites-Premium. Please read these conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website or making a purchase either electronically via this website, or by phone or fax, or in person at our premises, you agree to be bound by these terms and conditions. Nothing in these Terms & Conditions affects your Statutory Rights
Contract
The placing of an order with us is an offer to us to purchase a product (or products) which is only accepted by us at the point of payment. Any goods on the same order which are not charged for do not form part of that contract. Point of payment is defined as the authorisation by our Card Company of payment by Credit or Debit Card, notified cleared funds in our bank account if payment was by cheque, bankers draft, postal orders or other monetary note, or direct money transfers. By ordering goods from us, you will be deemed to have accepted that these Terms and Conditions take precedence over all other either submitted by you or implied by business/trade custom, practise or course of dealing, unless expressly agreed to in writing or by electronic means and authorised by the company. All dates quoted by us for despatch or ultimate delivery are as estimates only and are not to be the essence of the contract.
Law & Jurisdiction
The use of this website, the purchase of any goods, and these Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by English courts
Accuracy of Information
Whites Premium makes every effort to ensure that all information on this site, and stock availability as shown during the ordering process, is up to date, current and correct However, Whites Premium does not warrant, represent or guarantee that this information is up to date, current and correct, except for displayed prices (obvious computer programming errors excepted). We will not be liable to you/or any third party for any consequential or incidental damages (including, but not limited to, loss of revenue, loss of profits, wasted expenditure, loss of privacy and loss of data) whatsoever that arise out of or are related to the use of this web site and/or any information contained therein.
Pricing
Prices shown are inclusive of VAT at Standard Rate where applicable. Whites Premium guarantees that the prices shown at the time of ordering are always the current prices, and are the prices you will pay, even if an item is out of stock and has to be back-ordered for you. If you reside in an area that does not have to pay VAT, this will be deducted automatically during the ordering process.
Making A Purchase
Making a purchase could not be easier. Browse our online store and add any products that you wish to buy into the shopping cart. After you have finished adding products, click on "Checkout" and you will be asked to provide a few details that we need to be able to complete your order.
Payment
We accept payment via PayPal (you must be registered to use this service but if you are not don't worry it is quick and easy to register). We use PayPal for your security and ours. If you wish to pay by cheque this must be received and funds cleared before your order is released (please allow up to 10 days if this method is used) and you will need to contact us by phone/email to place your order.
Stock Availability
Our ordering system is designed to indicate items which are out of stock at the time of ordering,
however, due to stock control limitations, Whites Premium are unable to guarantee the absolute accuracy of such information. In the event that items are not available once order processing commences, you will have the opportunity to either cancel your order, amend your order or carry on waiting. If you choose to split the order we reserve the right to treat the order as two separate orders and charge carriage on either or both if applicable at our discretion
Delivery
We will normally process and dispatch your order within two working
days of order placement, subject to stock availability. Actual
delivery times after dispatch will depend on carrier used, and
deliveryaddress. Typically: Mainland UK deliveries take 3-4 working
days. Highlands & Islands
of Scotland, Northern Island, Channel Islands and Isle of Man may
take one or two days longer. International order delivery times
vary upon destination: typically: EU countries: 3-6 working days.
Other destinations will take longer. Delivery proccessing is only
carried out between Monday to Friday.
Free Sample
Free sample offer is only available to customers in the United Kingdom.
Whites Premium use various commercial carriers for the delivery
of goods, and therefore offer these delivery times as guidelines
only. We deny any liability for any delays in delivery or any consequential
loss arising from such delays once the goods have left our premises
due to circumstances beyond our control. All dates quoted by
us for despatch or ultimate delivery are as estimates only and are
not to be the essence of the contract. However, if the contract included
an additional charge for Guaranteed Next Working Day delivery and
this was not achieved, then this additional charge will be refunded
upon proof of non-delivery within the agreed time.
Additional Charges
All orders are subject to additional charges for handling, packing
and delivery. These are calculated and displayed during the ordering
process. We reserve the right to alter these displayed charges after
order completion in the event of an incorrect country or area selection.
All charges are based on the weight of the goods and the final
destination. If you wish to find out the charges, which would apply
to particular goods to a specific destination, then add these items
to your shopping basket and complete the online order form.
You will be shown the final carriage charges for your destination
prior to having to enter any payment details. However, in some cases,
to some destinations, the carriers will calculate the weight of the
parcel on its bulk rather than its actual weight (Volumetric) and
this may result in an additional carriage charge. Please refer to
Volumetric Carriage Charges section below.
Typically for:
1. Mainland UK (excluding Highlands of Scotland) (Including Isle
of Wight) : maximum charge for
parcel weights up to 30kg would be £6.99. However for orders of goods of £50.00 and over before carriage, a discount equal to the carriage charge would be applied to your goods total. No discount is available for orders for goods of less than £50.00
2. Highlands & Islands of Scotland, Isle of Man, Scilly Isles: Carriage charges apply to all orders up to 30kg in weight: up to a maximum charge of £9.99
depending on the actual delivery area.
3. Channel Islands: Carriage charges apply to all orders up to
30kg in weight: up to a maximum of
£19.99
4. Ireland: and all other destinations: Carriage charges apply
to all orders up to 30kg in weight.
Charges vary with weight and destination and would be displayed
during ordering prior to payment
Volumetric Carriage Charges
Our system calculates carriage charges based on the actual weight
of each item, or groups of items, together with the delivery destination.
However, most carriers now calculate the parcel weight based on its
bulk rather than actual weight for most overseas destinations. This
is known as the Volumetric Weight and in some cases this can be double
the actual weight. If once we have packed your order the Volumetric
Weight is greater than the actual weight, we reserve the right to
apply an additional carriage charge before despatch of your order.
Delivery Address
Because our carriers generally require a signature on delivery,
and most deliveries are carried out during working hours, Monday through
Friday, you should ensure that someone is available to sign for the
goods. We are happy to send your goods to any address that you choose,
or to neighbours, relatives, or place of work, as long as there is
someone there to sign for the goods.
Change of Delivery Address
Due to extra charges levied upon us by the carriers, we regret
that once dispatched, we are unable to alter the delivery address
without the payment of an additional carriage surcharge prior to such
alteration. In the event that any parcel is undeliverable due to no-one
being available at the
delivery address, and that parcel is returned to us, we reserve
the right to deduct the original carriage charge from any refund,
or to charge additional carriage if we have to resend the same parcel
to either the original address or to a new address.
Goods Left Without Signature
Should you wish your goods to be delivered by our carriers and
left without any signature, you can tell us during ordering or anytime
prior to dispatch. However, these goods will be left totally and entirely
at your own risk, and we will not be responsible for any loss or damage
under any circumstances and successful delivery as stated by our carriers
will be deemed to be completion of contract
Incorrect Delivery Address
To enable us to complete our contract with you, and successfully
deliver the goods to the address you supplied on the order (or any
subsequent change to the delivery address which we have agreed) you
must supply us with a full, complete, and correct delivery address.
If the address supplied subsequently turns out to be not full,
complete and correct (including the Post Code) you will be responsible
for any additional charges levied upon us by the carriers as a result.
If the goods are sent by Royal Mail 1 st Class Post and are lost or
not delivered as a result of the supplied address not being full,
complete and correct, then you are fully responsible for the delivery
failure, and we will not refund the value of the goods or any original
carriage charges, nor send replacements. You alone will be responsible
for any search for the missing package.
However, in the event of any error in the addressing on our part,
then of course, you would not be held responsible in any way, and
we would sort out the problem at no cost to you.
Order Progress
Should you wish to check on the progress of any order placed
with us, please ensure you quote your order number and/or your customer
number. We regret that we will be unable to check on the progress
of any order without the provision of such information
Customs
If ordering goods for delivery overseas please be aware that
you may be subject to import duties and taxes, which are levied
once the goods reach the specified destination. Any additional charges,
duties or taxes are your responsibility and must be borne by you.
It is also your responsibility to ensure that any such import complies
with all laws and regulations of the country in which you are receiving
the goods. We will not be responsible for any duties levied
or attempted to be levied, nor for any costs involved in returning
any refused goods. If the goods are returned to us for any reason
(including, but not limited to, your refusal to pay any import duties,
or the attempted import of prohibited goods) we reserve the right
to refund the cost of the original goods less any carriage charges
incurred both for the original despatch, and the return of, the goods.
Returns Policy
Cancellation Rights: You have the right to cancel any order for
any reason within 7 working days after the day on which you received
the goods. You must return the goods to us at your own expense
in an unused, undamaged condition together with such documentation
necessary to enable us to identify you as the purchaser of the goods
within 30 days of the notice of cancellation. Until the goods are received by us at our premises, you are responsible for any loss or damage to such goods. You should obtain proof of posting of such goods, in the event that the goods are not received by us at our premises. Once we have received the goods, we will refund the purchase price (less any original carriage charges) immediately, or in any case within 30 days. Goods returned without the required documentation, or after 30 days of the notice of cancellation, will
be treated as abandoned to us, and will be dealt with accordingly
Missing or Incorrect Items : You should notify us as soon as possible
by email, letter or telephone as to the nature of the problem. We
will rectify the situation immediately, subject to stock availability,
although in some cases we may require you to return the incorrect
item, initially at your expense. We will of course refund you any
return carriage or postal charges upon receipt of the goods. Returns
should be made by the cheapest method available, and proof of posting
obtained. Do not send items back by Special Delivery as we will not
be responsible for refunding this additional cost to you
Faulty or Damaged Goods : In the event that you receive faulty
or damaged goods, you must return the goods to us initially at your
own expense, together with such documentation necessary :
to enable us to identify you as the purchaser of the goods.
for us to establish the nature of the damage or fault
for us to know whether to exchange/repair item, swap
for alternative item, or complete a refund of purchase price
